Support

How can we help?

Most answers are below. If yours isn't, email us and a real person will reply, usually within two working days.

Email support

Tell us your iPhone model, iOS version and what happened. Please don't send passwords or sign-in codes.

support@fome-family.app

Common questions

How do I sign in?

Enter your email on the first screen. Fome emails you a code; type it in and you're signed in. There's no password to remember. If the email doesn't arrive within a few minutes, check your spam folder, then go back and ask for a new code.

How do I add the people I live with?

Open Settings → Household and share the invite code. They install Fome, sign in with their own email, tap Join household and enter the code. The household owner can make a new code at any time; the old one stops working.

Why don't I see the Live Activity or Dynamic Island?

Live Activities need iOS 17 or later. Check that they're on in Settings → Dynamic Island in Fome, and in the iPhone's Settings → Fome → Live Activities.

They start when you start something: Start shopping on the shopping list, Start on a chore, or a to-do due within the next hour.

Reminders aren't arriving

Allow notifications for Fome in the iPhone's Settings → Notifications → Fome, then check what you've asked to be reminded about in Fome's Settings → Reminders on this phone. Focus modes can hold notifications back too.

What does "AI reading" send, and can I turn it off?

When you scan a receipt or a recipe page, or tidy a messy list, Fome sends only that photo or text to Anthropic to read it, and only after you've allowed it. It isn't stored by Fome or used to train AI models. Turn it off any time in Settings → Your data → AI reading. See the privacy policy.

Can I keep something private?

Yes. Any item can be private to you, or shared with just one person. Its photo follows the same setting.

How do I get a copy of my data?

Open Settings → Your data → Export everything (JSON).

How do I delete my account?

Open Settings → Your data → Delete my account. Your account and private items are deleted straight away. Your household stays for the others in it; if you're the only member, it's deleted too.

Does Fome cost anything?

No. Fome has no ads, no in-app purchases and no tracking.